Returns

FREE SHIPPING ON ORDERS TO CANADA & THE US

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, please access our return center and follow the instructions.

To be eligible for a refund, item(s) purchased must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. All orders cancelled after 48 hours are subject to a $10 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. Please remember it can take some time for your bank or credit card company to processed.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Start A Return

In the circumstance where you are not satisfied with the quality or condition of the furniture, you may return the item(s) within seven (7) days for a full refund of the purchase price less shipping cost from and to our warehouse. Any free shipping applied to your original order may be deducted from your refund. For example, if we offered free shipping on your order, we will refund you for the purchase price of the returned items, but we will deduct our actual shipping costs. The 7-day money back guarantee period will begin from the date that the customer receives its product. If there is no receipt of delivery, the date shall be assumed to be three business days from the date of dispatch. Item must not be damaged and in original condition and must be returned in original packaging, in an unmarked and unused condition, unassembled and complete with any accessories

If returned products are not in their full original condition and packaging, including all original wrappings, a restocking fee of 10% will be charged and taken off the total refund.

If there is any damage or if any product is defective, you must tell the driver you reject the delivery due to damage during shipping and note it on the receipt with ‘Damaged Upon Arrival’. Please send us up to three (3) pictures including one of the box that the item shipped in, to returns@hbuffet.ca. All damages not noted with the driver present can not be claimed. Make sure to keep all of the original packing material. After delivery is refused, our customer service staff will file a claim and work with you in a timely manner to arrange a replacement or refund at no extra cost to you. If the product is accepted and damaged, you will be responsible for filing a claim with the proper carrier. Any damaged or faulty claims after seven (7) days of delivery will not be accepted as a refund and will be treated as a warranty claim. In this case, it will be the responsibility of the customer to pay for all return costs. Returned items must be in their original packaging and condition, with all accessories and not be used or altered in any way. They must be unmarked and unassembled in any way.

All furniture are backed by a twelve (12) months comprehensive warranty.

We warrant all goods for a period of twelve (12) months under normal usage, to be free from defects in material and workmanship. HomeBuffet's liability under this warranty is to repair or replace (at its discretion) any part or product covered by this (or any implied) warranty free of charge. This warranty does not cover:

Normal wear and tear.

Damage arising from abnormal use, abuse or negligence.

Products which have not been maintained, or which have been modified.

Any indirect or consequential loss.

This warranty applies only to the original purchase. Proof of purchase is required. To the extent committed by law, all other warranties, express or implied, are excluded. All goods subject to warranties must be returned to us in original packaging for inspection and assessment at your cost. The warranty is valid in Canada only, and is non-transferrable. We do not offer warranty services on items shipped internationally. Warranty does not apply to commercial usage or shall be void should the original purchase change ownership. For our full warranty information, please click here.

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